Info - Virgin Money Unity Arena

FAQs

 

Where is Virgin Money Unity Arena?

Virgin Money Unity Arena is based at Gosforth Park, Newcastle upon Tyne, NE3 5HP

How can I get to the venue?

You can:

  • Arrive by car and park in the free car park. Enter your car registration number when you buy tickets.
  • Use the Pick Up and Drop Off point if you’re using a taxi or getting a lift.
  • Arrive by bicycle or motorbike if you’ve bought a bicycle or motorbike ticket.

You can’t:

  • Arrive by foot
  • Arrive by bus or coach
  • Park overnight
What is Virgin Money Unity Arena Capacity

Virgin Money Unity Arena consists of 500 viewing spaces hosting a maximum 2500 people.

Is there disability access?

Yes, the arena is fully accessible. our security staff have disability training and If you have any concerns or a specific request please get in touch in advance.

If I get there early will I be nearer to the front?

When you purchase your ticket you will be allocated an arrival time, you cannot choose which viewing space you are provided with.

What is the age limit?

Under 18’s are permitted for all events but they must be accompanied by an adult.

Can I leave the site and come back?

No, re-entrance to the site will not be permitted.

Can I go back to my car?

No, you must ensure you have everything you need from your car before you enter the arena.

Can I leave the viewing space at any time?

You may leave your viewing space but only to use the toilet facilities whilst sticking to the Government Guidance on social distancing.

What payment methods are accepted?

You can pay via The Unity Arena App which will be available for all smartphones. You can also pay via contactless. Cash will not be accepted.

I have a medical condition and require medication, will this be permitted?

Yes, if they are life essential, in original packaging and easily identifiable. Where possible please provide a prescription or Doctor’s note to ease your access through security.

Can I bring a deck chair?

There is no need as chairs will be provided on your platform.

Is food and drink available?

Yes, you can order food and drinks on site (more details will be released soon)

Will there be a support act?

Yes, each act will have a support.

What time do I need to arrive?

When you purchase your ticket you will be allocated an arrival time.

Can I bring my dog?

No, only assistance dogs will be permitted inside of the arena.

Can I choose which viewing space I book?

No, you cannot choose which viewing space you are provided with.

Can I book a viewing space next to my friends?

When you purchase your ticket you will be allocated an arrival time,  unfortunately you cannot choose which viewing space you are provided with.

What if I need assistance during the event?

Event stewards and security will be on hand and readily available for if you need any assistance during the event.

How does the event work?
  • You can purchase your ticket for your chosen event online, you will then receive a confirmation email and e-ticket. Please keep hold of these. You will then be asked for your car registration and will be allocated a time slot for arrival.
  • When arriving at the entry gate you will be required to show security your e-ticket.

  • You will then be directed by staff to our car park. Once parked up you will join a socially distanced queuing system and be directed to the arena.

  • Our staff will then direct you to your personal viewing space where you can enjoy the show.

  • You can collect your pre-ordered food and drink on arrival. If you didn’t get the chance to pre-order you can order via The Unity Arena app without leaving your area.

  • When the show ends our staff will safely direct you back to your car and you will be given directions to safely exit the site.

Is the £20 surcharge per ticket or per booking?

The £20 change is per booking (1 single charge).

Social Distancing

Will Face Coverings & Hand Sanitiser be provided?

Face Coverings will NOT be provided. There will be hand sanitiser on site as well as a number of wash basins so people can regularly wash their hands.

For information on Face Coverings please see the Government Website – https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering#wearing-a-face-covering

Will I be tested for Covid-19?

No. If you are showing any symptoms of Covid-19 you must not attend the event. Failure to comply with these measures could result in your ejection from the arena.

Will the toilets be regularly cleaned?

There will be a block of toilets on each side of the Arena. These will be cleaned regularly and there will be a 1 min pause between usage.

Will each viewing area be cleaned after each show?

Yes, after every show the viewing space and seating areas will be cleaned.

How will you ensure Social Distancing is being practised?

All staff will be following Government Guidelines on social distancing. Staff will also be provided with PPE and regular hand washing will be compulsory.

Accessibility

Can I bring my carer for free?

Yes, please purchase a ticket as normal, email your ticket confirmation along with proof of requirement of assistance (e.g valid blue badge/confirmation letter of higher rate DLA) and the name of your carer to: customerservices@ticketline.co.uk or info@ssdconcerts.co.uk

Will viewing spaces be wheelchair friendly?

Yes, we have ensured that our viewing areas are fully accessible throughout the arena.

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