Virgin Money Unity Arena is based at Gosforth Park, Newcastle upon Tyne, NE3 5HP
Virgin Money Unity Arena consists of 550 viewing spaces hosting a maximum 2500 people.
Yes, the arena is fully accessible. our security staff have disability training and if you have any concerns or a specific request please get in touch in advance. Please email firstname.lastname@example.org
Please email email@example.com and one of the team will follow up with you directly. Please let us know what the item is and which show you attended.
When you purchase your ticket you will be allocated an arrival time, you will be sent your arrival time via email approximately 7 days before the event. You cannot choose which viewing space you are provided with.
All shows require Under 16’s to be accompanied by an adult. As we have a wide variety of shows, some will be 16+ or 18+. Please check your ticket details for the relevant information. Please also bring a valid form of ID with you as we will be operating Challenge 25.
No, re-entrance to the site will not be permitted.
No, you must ensure you have everything you need from your car before you enter the arena.
One person may leave your viewing area at a time, but only to use the toilet facilities or go to the bar whilst sticking to the government guidance on social distancing.
Cash will not be accepted at the venue, please bring a card and use contactless purchases where possible.
Yes, if they are life essential, in original packaging and easily identifiable. Where possible please provide a prescription or Doctor’s note to ease your access through security.
There is no need as chairs will be provided in your viewing area.
Yes, we have a wide range of delicious food vendors and a full bar available on site. You can also pre-order drinks packages which are available from our website until midnight the night before the show.
Yes, each act will have a support.
You will be sent an arrival time approximately 7 days before the event, this will be sent to the email which you booked your tickets with.
No, only assistance dogs will be permitted inside of the arena.
No, you cannot choose which viewing space you are provided with, these are allocated on a fair and randomised basis.
When you purchase your ticket you will be allocated a viewing area, unfortunately you cannot choose which viewing area you are provided with.
Event stewards and security will be on hand and readily available for if you need any assistance during the event.
The £20 change is per booking (1 single charge).
Face Coverings will NOT be provided, but you are required to wear a face covering whilst moving around inside the arena. There are multiple hand sanitiser stations on site as well as a number of wash basins so ticket holders can regularly wash their hands.
For information on Face Coverings please see the Government Website – https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering#wearing-a-face-covering
No. If you are showing any symptoms of Covid-19 you must not attend the event. Failure to comply with these measures could result in your ejection from the arena.
Please refer to the Government Guidance on shielding which can be found here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19
There are a block of toilets on each side of the arena. These toilets are cleaned between every use.
Yes, after every show the viewing space and seating areas will be cleaned by our dedicated team.
All staff will be following Government Guidelines on social distancing. Staff will also be provided with PPE and regular hand washing will be compulsory.
Yes, please purchase a ticket as normal, email your ticket confirmation along with proof of requirement of assistance (e.g valid blue badge/confirmation letter of higher rate DLA) and the name of your carer to: firstname.lastname@example.org or email@example.com
Yes, we have ensured that our viewing areas are fully accessible throughout the arena.